A Small Business Responds to Harvard Professor’s $4 Chinese Takeout Freak-Out

Ben Edelman Harvard Chinese Food Last week, Harvard Business School associate professor Ben Edelman ordered take-out from a family-run Chinese restaurant outside of Boston. Realizing he was overcharged by $4, he contacted the business via Email. What ensued has been widely reported in the national media (if you haven’t read the full Email exchange, I…

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