Posts Tagged ‘client service’
Undelivered Emails + Shoddy Customer Service = Blog Post
Yesterday afternoon, we received a bulk delivery of 8 event inquiry Emails from prospective clients, which had been submitted through our Website. The only problem is, these Emails had been sent over the course of the past month; for whatever reason, instead of being delivered immediately, they were queued on our Email service provider’s server.…
Read MoreEvent Planner’s Guide to Surviving Cancellations
I hold a rather unique position in the word of event professionals, being both a planner and a supplier. As such, I can attest to two things regarding event cancellations: 1) they are inevitable, and 2) they are no fun. Neither the planner nor the talent enjoys being told that, for one reason or another,…
Read MoreExcellent Client Relation Skills for Event Professionals
Though it doesn’t feel like it, I’ve been involved in the client service industry in some form or another for over 10 years. In a nutshell, if you’re providing a service to others- be it in-house, outsourced or freelance- you’re in client service. This applies to all of us in the events industry, including both…
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